FAQs

What’s my order status?

If you have a justlive.com account, you can log in to view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, please feel free to email customerservice@justlive.com and our team would be happy to provide you with an update.

How do I cancel my order?

Once you have placed your order, the fulfillment process begins. By contacting customerservice@justlive.com, our team will do their very best to cancel your order prior to shipping. Please note orders shipped prior to the receipt of a request to cancel may be subject to shipping charges.

Can I exchange my order?

Just Live allows up to 21 days from the date of purchase to request a return authorization or exchange. Please contact customerservice@justlive.com and provide them with your full name, order date and order number with your request and they will assist you. Shipping charges will be at the customer’s expense.

I forgot to add an item to my order; can I make a change before it ships?

Once you have placed your order, the fulfillment process begins. By contacting customerservice@justlive.com, our team will do their very best to modify your order prior to shipping. Please note orders shipped prior to the receipt of a request to modify may be subject to additional shipping charges.

Can I change the color/size of what I just ordered?

Once you have placed your order, our fulfillment process begins. By contacting customerservice@justlive.com, our team will do their very best to modify your order prior to shipping. Please note orders shipped prior to the receipt of a request to modify may be subject to additional shipping charges.

The style/size/color I want is out of stock, when will you be restocking?

For detailed information regarding product availability, please contact customerservice@justlive.com

What is the JUST LIVE return policy?

Just Live allows up to 21 days from the date of purchase to request a return authorization or exchange on merchandise that is unworn and in original factory condition. Exchange/ Returns are not offered on final sale merchandise, disclosed at the time of purchase. Please contact customerservice@justlive.com and provide them with your full name, order date and order number with your request and they will assist you in determining return eligibility. Please be advised items returned without an authorization may be rejected and returned to customer.

When will I receive my refund?

All returns/ exchanges are received and inspected by Just Live’s quality team. Once your item is deemed to be in original factory condition you will receive an email confirmation. This process may take up to 3-5 business days.

I am between sizes. What size do you recommend?

Please refer to Just Live sizing charts or contact a live agent for additional assistance. Monday -Friday, 9:00am to 5:30pm EST@ 305-948-4948.

Do you ship internationally? Do I have to pay duties and taxes?

Yes, we do ship internationally. The recipient is responsible for all applicable duties & taxes.